This Privacy Statement covers the website Grape Leaf Hospitality, which is owned and operated by Grape Leaf Hopsitality LLC ("we" or "us"). Your data will be maintained by GrapeLeafHospitality.com, in accordance with this Privacy Statement. Your privacy is important to us.
This Privacy Statement is an integral part of our website and the services offered to you and cannot, in anyway, be separated from the User Agreement or from the membership, usage or transaction process. If you do not agree to our Privacy Statement in whole, you must not use our website.
If users have questions or concerns regarding this statement, they should contact us by email here.
Information Collected Online About You
Information That You Provide Us
When you become a Grape Leaf Hospitality member you provide your name and email address. As a member you will occasionally receive updates from us about special offers, new services, and other noteworthy news items. However, you may always decline to receive these emails. Please see our Opt Out policy described below.
Members can choose to provide us with property information, credit card billing information, and other personal information. This information is primarily used to assist members in making transactions for services.
Cookies are small pieces of information stored on your computer tied to information about you. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following the Web browser help file directions.
Like most standard website servers, GLHospitality.com uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, diagnose problems with our servers and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Please be aware that we have links on our website that may lead to other sites. These sites may collect personally identifiable information about you. This Privacy Statement does not cover the information practices or policies of such websites.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email, fax or phone, in accordance with the user's wishes.
Though we make every effort to preserve user privacy, we may be required by law to disclose information you have provided. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Aggregate Information (non-personally identifiable)
Though we make every effort to preserve user privacy, we may be required by law to disclose information you have provided in obtaining our venue reservation services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Third Party Intermediaries
We use an outside credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We provide consultative services that are either committed to or purchased on GrapeLeafHospitality.com.
We will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our members and website visitors.
We may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us.
If you were referred to GrapeLeafHospitality.com from another website, we may provide personally identifiable information about you to the referring website. Although we believe that the website companies from which you were referred to us are reputable companies, we have not place limitations on the referring websites companies from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any website that referred you to GrapeLeafHospitality.com.
Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our website at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address and phone number off of our lists.
Users of our website are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This website contains links to other sites. Please be aware that GrapeLeafHospitality.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this website.
Surveys and Contests
From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. Though we may use an intermediary to conduct these surveys or contests, they may not use user's personally identifiable information for any secondary purposes.
We take precaution to protect our user's information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our reservation order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - Secure Socket Layer (SSL). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just surfing.
While we use SSL encryption to protect sensitive information online, we also protect user-information off-line. All of our user's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our website, users can send an email to Customer Care
In order for this website to properly fulfill its obligation to users, it is necessary for us to supplement the information we receive with information from third party sources.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information (such as zip code, phone, email or postal address) changes or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate user's personally identifiable information. Members can change their personal information on the member profile page of our website. Members and users can all email us at Customer Care or by contacting us by telephone listed below.
Notification of Material Changes
If we decide to make any material change to our Privacy Statement, we will post those changes to this Privacy Statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the Privacy Statement under which the information was collected.
If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on this website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
If users have any questions or suggestions regarding our Privacy Statement, please contact us at: Customer Care.
Grape Leaf Hospitality, 639 Oakmont Ave, #3902, Las Vegas, NV 89109.